Information We Collect
ph3653 collects personal information through two main channels: information you give us directly, and information generated automatically when you use the platform. Both types are described below.
Information you provide directly to ph3653:
- Registration details: legal name, date of birth, mobile number, email address, and a password you create.
- Verification documents: a valid government-issued ID such as a PhilSys National ID, passport, driver's licence, or UMID card; proof of address such as a utility bill or bank statement.
- Payment details: GCash account number, Maya mobile wallet, GrabPay, Coins.ph, BDO, BPI, UnionBank, or Visa/Mastercard card information used for deposits and withdrawals. We hold only what is required to process transactions.
- Support communications: the content and history of live chat, email, or ticket conversations with the ph3653 support team.
- Preferences and settings: deposit limits, session reminders, notification opt-ins, and language settings you configure in your account.
Information generated automatically when you use ph3653:
- Device and connection data: IP address, device type, operating system version, mobile carrier, and browser information.
- Session and activity logs: login timestamps, pages visited, games played, bets placed, bet amounts, markets selected, and session durations.
- Transaction records: deposit history, withdrawal requests, bonus activations, and account balance changes.
- Cookies and tokens: session identifiers, authentication tokens, and analytics data as described in Section 5.
How We Use Your Data
ph3653 uses your personal information for specific, legitimate purposes. We process data under the following grounds: performance of a contract with you, compliance with applicable legal obligations, protection of legitimate security and fraud prevention interests, and — where indicated — your own consent.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Create and manage your ph3653 account | Name, contact details, registration data | Contract performance |
| Verify identity and eligibility | ID documents, date of birth, address proof | Legal obligation, contract |
| Process deposits and withdrawals | Payment account details, transaction history | Contract performance |
| Prevent fraud and detect security threats | IP, device data, login logs, activity patterns | Legitimate interest |
| Provide customer support | Account data, support communications | Contract performance |
| Send promotional messages and offers | Contact details, activity history | Consent (opt-out available) |
| Responsible gaming monitoring | Session data, activity patterns, limit settings | Legal obligation, legitimate interest |
| Improve the platform and user experience | Anonymised activity data, analytics | Legitimate interest |
ph3653 does not use your personal information to make purely automated decisions that have significant legal or financial effects on you without human review, except where automated systems are used as part of required security screening — in which case a member may request human review of an outcome that directly affects their account.
Sharing Your Information
ph3653 does not sell, rent, lease, or trade your personal information. We share data only when necessary and only with parties who are bound by appropriate data protection obligations. The categories of recipients are:
- Payment processors and e-wallet providers: GCash, Maya, GrabPay, and banking partners receive only the transaction information needed to process your specific deposit or withdrawal. These parties operate under their own privacy policies and security standards.
- Identity verification providers: When we conduct document or identity checks, an authorised verification partner may process a copy of your submitted documents to confirm validity. Verified outcomes are returned to ph3653; we do not share verified data further without need.
- Game and platform technology providers: Software providers that power individual games or platform features may receive anonymised session or event data necessary to operate the product. They are contractually restricted from using this data for any other purpose.
- Regulatory and law enforcement bodies: ph3653 may share information when required under applicable Philippine law, a lawful request from a competent authority, or as needed to cooperate with an investigation into fraud, money laundering, or other unlawful conduct.
- Professional advisers: Lawyers, auditors, and insurers acting in a professional capacity may access relevant records as needed to provide their services, subject to confidentiality obligations.
ph3653 requires all third-party partners who receive personal data to implement appropriate technical and organisational security measures and to use that data only for the purpose for which it was shared.
Payment Data and Security
ph3653 handles all financial information — GCash account details, Maya wallet numbers, bank credentials, and card data — with the highest level of care. Payment credentials are transmitted over encrypted connections and stored under access controls that restrict visibility to only the team members who need it to process or investigate a specific transaction.
ph3653 does not display full card numbers, full bank account numbers, or wallet passwords in any accessible interface. When you add or verify a payment method, the minimum information needed to identify the account and confirm ownership is recorded. ph3653 will never ask for your GCash MPIN, Maya PIN, online banking password, or card security code through chat, email, SMS, or phone.
All transactions are processed in Philippine pesos. If you receive a message claiming to be from ph3653 and requesting any sensitive financial credential, treat it as suspicious and report it to the support team through the official chat inside your account. ph3653 does not use unofficial messaging apps or personal phone numbers to contact members about payments.
Cookies and Tracking
Cookies are small text files stored on your device when you visit ph3653. Session tokens serve a similar function. Together, they allow the platform to recognise you across pages during a login session, maintain security states, and collect aggregated performance data.
- Essential cookies: Required for login sessions, CSRF protection, and basic platform function. These cannot be disabled without preventing normal platform use.
- Functional cookies: Remember language settings, display preferences, and game lobby filters so you don't need to reset them each visit.
- Security cookies: Help detect suspicious login attempts, device anomalies, and session hijacking. These are part of ph3653's fraud prevention infrastructure.
- Analytics cookies: Aggregated and anonymised data about how pages are navigated, which features are used, and where errors occur. Used to improve the platform, not to identify individuals. These can be adjusted.
Most modern browsers allow you to manage cookie settings. Blocking all cookies may affect your ability to log in and use some ph3653 features normally. Clearing cookies between sessions will require you to log in again from the beginning.
Data Retention
ph3653 retains personal information for as long as your account is active and for a reasonable period afterwards, as required by applicable legal and regulatory obligations. The main retention principles are:
- Account and identity records are retained for at least five years after account closure to comply with anti-money laundering, responsible gaming, and record-keeping requirements.
- Transaction and wagering records are retained for at least five years after each transaction date. This supports dispute resolution, financial reporting, and audit requirements.
- Support communications are retained for a period sufficient to resolve any follow-up issues, typically two to three years unless a matter requires longer retention.
- Cookies and session logs are retained only for the duration of the session and for a limited technical logging period thereafter.
When data is no longer required, ph3653 will delete or anonymise it in a manner that makes re-identification impractical. Requests for early deletion will be assessed against applicable legal obligations — some records cannot be erased before their minimum retention period has passed.
Your Rights as a ph3653 Member
As a Philippine member, you have the following rights regarding the personal information ph3653 holds about you. These rights are available subject to applicable legal exceptions and platform obligations.
Right to Access
Request a summary of the personal data ph3653 holds about you and how it is being used.
Right to Correction
Ask us to correct any inaccurate or incomplete information held in your ph3653 account.
Right to Erasure
Request deletion of personal data where it is no longer necessary, subject to legal retention requirements.
Right to Restriction
Ask ph3653 to limit processing of your data in certain circumstances while a concern is reviewed.
Right to Object
Object to processing based on legitimate interests, including direct marketing communications from ph3653.
Right to Portability
Request a copy of your personal data in a structured, commonly used format where technically feasible.
To exercise any of these rights, contact the ph3653 support team through the live chat inside your account or by email. We may need to verify your identity before acting on a request. Most requests are handled within 15 to 30 days. If a request is complex or requires additional review, we will let you know within 30 days with a revised timeline.
Children's Privacy
ph3653 is strictly for adults aged 18 and over. The platform is not designed for, directed at, or intended to be used by anyone under the age of 18. We do not knowingly collect personal information from minors.
If a parent or guardian discovers that a minor has registered on ph3653 or provided personal information, they should contact the support team immediately. Upon confirmation, ph3653 will close the account, return any deposited funds to a verified payment method held by an eligible adult, and delete the minor's personal data promptly.
Account holders are responsible for ensuring that minors cannot access their ph3653 account, view sensitive financial transactions, or participate in any gaming activity. Parental control tools on shared devices are strongly recommended.
Changes to This Privacy Policy
ph3653 may update this Privacy Policy when operational practices, platform features, applicable laws, or security requirements change. The revised policy will be published on this page with a new effective date at the top.
Where a material change affects how member data is used — such as a new category of data or a new processing purpose — ph3653 will provide additional notice through the platform, by email, or via SMS to the registered mobile number before the change takes effect. Continued use of ph3653 after the published effective date means you accept the updated policy.
We encourage members to review this page periodically. The "Effective" date shown on the hero banner will always reflect the most recent version. If you have questions about any update, contact support through your account before the change takes effect.
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise a data right, or need to report a concern about how ph3653 has handled your personal information, get in touch through one of these channels:
- Live chat: The fastest option — use the chat widget inside your ph3653 account anytime, 24/7.
- Email: support@ph3653.best — include your registered mobile number and a brief description of your request.
- Account settings: Notification preferences, deposit limits, and self-exclusion tools are available directly within your logged-in account.
ph3653 will never charge a fee to handle a legitimate privacy request. We will acknowledge your message as soon as reasonably practicable and provide a substantive response within 30 days. If a matter requires additional time, we will inform you within that initial 30-day period.
